{"id":97324,"date":"2026-04-01T23:09:51","date_gmt":"2026-04-01T16:09:51","guid":{"rendered":"https:\/\/bahtera.jp\/genba-chat-ai\/"},"modified":"2026-04-03T22:00:41","modified_gmt":"2026-04-03T15:00:41","slug":"genba-chat-ai","status":"publish","type":"page","link":"https:\/\/bahtera.jp\/en\/genba-chat-ai\/","title":{"rendered":"WhatsApp AI Agent for Field Operations \"Genba Chat AI\""},"content":{"rendered":"<div style=\"width: 1120px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-97324-1\" width=\"1120\" height=\"630\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/bahtera.jp\/wp-content\/uploads\/2026\/04\/Genba-Chat-AI-EN.mp4?_=1\" \/><a href=\"https:\/\/bahtera.jp\/wp-content\/uploads\/2026\/04\/Genba-Chat-AI-EN.mp4\">https:\/\/bahtera.jp\/wp-content\/uploads\/2026\/04\/Genba-Chat-AI-EN.mp4<\/a><\/video><\/div>\n<h2>Access Internal System Information via WhatsApp in a Chat Format<\/h2>\n<p>Genba Chat AI is a system that enables users to obtain information from internal company systems using :contentReference[oaicite:0]{index=0}, which is widely used in Indonesia.<\/p>\n<p>Information such as the inventory levels of raw materials to be used, the latest expected arrival dates and quantities, products scheduled for shipment and their quantities, as well as the latest expected production completion dates and quantities can be easily obtained. Users simply need to send a message to a dedicated number via the WhatsApp app on their smartphone, and the information they need is instantly retrieved from the internal system and returned in a reply message.<\/p>\n<p>Messages written in natural languages such as Japanese, Indonesian, or English are analyzed by AI, and the necessary information is extracted from the internal system database based on search conditions that match the user\u2019s intent.<\/p>\n<h2>Process of Accessing Internal System Information via WhatsApp<\/h2>\n<p>In GenbaChatAI, messages sent by users from WhatsApp on their smartphones are transmitted to an API server on the internet. The system then accesses the internal company network through a secure VPN connection to retrieve data from internal systems. The retrieved results are sent back to the user\u2019s WhatsApp via the API server.<\/p>\n<div class=\"maruno\">\n<ol>\n<li>The user sends an inventory inquiry message from the WhatsApp app on their smartphone to a dedicated number.<\/li>\n<li>Meta automatically sends the incoming event in JSON format to the Laravel API via an HTTP POST request.<\/li>\n<li>The event-driven Webhook (receiving URL = endpoint) of the Laravel API receives the HTTP POST request from Meta.<\/li>\n<li>The AI analyzes the message intent (e.g., wanting to know inventory levels) from the JSON POST data, extracts relevant information (ITM_CD), and formats it into JSON.<\/li>\n<li>The AI Orchestrator in the Laravel API calls an internal API (Node.js) using an HTTP GET request to the endpoint \/inventory?itemCode=0BSTC000 to retrieve inventory data.<\/li>\n<li>The internal API (Node.js) receives the GET request at the endpoint http:\/\/localhost:19000, executes predefined SQL queries, and returns the response in JSON format.<\/li>\n<\/ol>\n<\/div>\n<p><img decoding=\"async\" class=\"wp-image-97343 aligncenter\" src=\"https:\/\/bahtera.jp\/wp-content\/uploads\/2026\/04\/Overview2.jpg\" alt=\"Structure Diagram\" width=\"723\" height=\"542\" srcset=\"https:\/\/bahtera.jp\/wp-content\/uploads\/2026\/04\/Overview2.jpg 906w, https:\/\/bahtera.jp\/wp-content\/uploads\/2026\/04\/Overview2-300x225.jpg 300w, https:\/\/bahtera.jp\/wp-content\/uploads\/2026\/04\/Overview2-768x576.jpg 768w\" sizes=\"(max-width: 723px) 100vw, 723px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>https:\/\/bahtera.jp\/wp-content\/uploads\/2026\/04\/Genba-Chat-AI-EN.mp4 Access Internal System Information via WhatsApp in a Chat Format Genba Chat AI is a system that enables users to obtain information from internal company systems using :contentReference[oaicite:0]{index=0}, which is widely used in Indonesia. Information such as the inventory levels of raw materials to be used, the latest expected arrival dates and quantities, products scheduled for shipment and their quantities, as well as the latest expected production completion dates and quantities can be easily obtained. Users simply need to send a message to a dedicated number via the WhatsApp app on their smartphone, and the information they need is &#8230; <\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-97324","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bahtera.jp\/en\/wp-json\/wp\/v2\/pages\/97324","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bahtera.jp\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bahtera.jp\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bahtera.jp\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/bahtera.jp\/en\/wp-json\/wp\/v2\/comments?post=97324"}],"version-history":[{"count":0,"href":"https:\/\/bahtera.jp\/en\/wp-json\/wp\/v2\/pages\/97324\/revisions"}],"wp:attachment":[{"href":"https:\/\/bahtera.jp\/en\/wp-json\/wp\/v2\/media?parent=97324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}