Current affairs

Indonesia's Tol (toll highway) going cashless

2017/10/14

Going cashless in Tol across Indonesia during October 2017

As part of its cashless campaign in economic activity (Gerakan Nasional Non Tunai (GNNT)), the Indonesian government aims to gradually make toll payments on Tol (a toll road in English, Toll Road) across Indonesia cashless during October 2017, and since last week or so there has been a surge in toll booths that don't accept cash payments, with more cars being forced to buy mandiri e-money (pronounced e-money by Indonesians) IC cards on the spot.

There are cars that reluctantly back up due to a mechanical breakdown caused by the sudden increase in GTO (Gerbang Tol Otomatis) usage, and drivers that go down to borrow e-money from the following cars due to lack of charge on their cards, making the area around the toll booths busier than usual.

Contactless IC cards, such as e-money and e-toll

There are various types of contactless smart cards (Contactless smart card) such as Bank Mandiri e-toll card, Bank BRI's BRI's BZZI, BCA Flazz, etc., as well as e-money, which Bank Mandiri and Indomaret have a tie-up with, and 13.56Mhz high frequency electromagnetic induction method using RFID (radio-frequency identification).

If you don't have a Mandiri account, but you do have a BCA account, you can use BCA Flazz to top up (charge your card) from ATM or BCA Mobile.

The shirts on display at UNIQLO and the anti-shoplifting tags attached to the wires that security guards at the entrance of Lotte Mart attach to the zippers of their bags use 13.56Mhz radio frequency RFID.

Where did the toll booth employees go?

Tol in Jakarta's vicinity has different operating companies depending on the route, all of which are government-listed companies (PT Tbk = Terbuka) and have created a lot of jobs in the past, but the new cashless policy (kebijakan pembayaran tol non tunai) will eliminate the need for a large number of employees at the toll booths who are skilled at accepting and receiving change quickly, leaving behind people with technical knowledge to deal with GTO malfunctions.

  1. Jakarta-Cikampek/Jakarta-Tanggerang: PT Jasa Marga (Persero) Tbk
  2. Tanggerang-Merak: PT.Marga Mandala Sakti
  3. Lingkar Luar (Outer Ling): PT Jalan Tol Lingkar Luar Jakarta (JLJ)
  4. Lingkar dalam (Inner Ling): PT Jasa Marga (Persero) Tbk

In the case of PT Jasa Marga, out of a total of 4,200 employees, 1,300 work at toll booths, of which a significant number are placed with PT Jasa Marga's affiliates such as traffic information officers, call centers and development site investigators.

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